Cancellation Policy

Day Charters

Booking & Payment

• Full payment is required to confirm your booking.
• Some excursions require a minimum number of participants. If this applies, we will notify you in advance.

Payment Options

• Online payment by credit or debit card
• Bank transfer to our account
• Secure payment link (available on request)
• Please note: Service fees or bank charges may apply for credit card transactions or international transfers.

Changes & Cancellations

• Date changes: Possible up to 2 days before departure, subject to availability.
• Cancellation fees:
• Same day / No-show: 100% charge
• Within 48 hours: 50% charge
• More than 48 hours: Full refund
• Important: Weather-related cancellations requested by clients are non-refundable.

Cancellation by Catamaran Cruises Ltd

• We may cancel a trip due to:
• Adverse weather conditions
• Insufficient participants
• Technical issues or force majeure
• In this case: You will receive a full refund or the option to reschedule. We are not liable for additional costs beyond our control (e.g. flights, accommodation, transfers, transaction fees or service fees).

Liveaboard Charters

Booking & Payment

• 30% deposit required to secure your booking.
• Balance due: 45 days before departure.
• Bookings made within 60 days of departure require full payment at booking.
• Payment Options:
• Secure payment link
• Bank transfer
• Credit/debit card (processing fees may apply)
• Bookings are confirmed once payment is received.
• To finalize your booking, please contact us at contact@catamaran-cruises.com

Cancellation Policy

• More than 90 days: Full refund (minus administrative fees)
• 45–90 days: 50% refund of total charter cost
• Less than 45 days: No refund
• Note: Optional extras (diving, special meals, drinks, transfers) are non-refundable once confirmed.

Cancellation by Catamaran Cruises Ltd

• We may cancel due to:
• Severe weather or sea condition
• Technical or mechanical problems
• Force majeure (circumstances beyond our control)
• In this case: You may choose a full refund or a rescheduled cruise at no extra cost. We are not responsible for external expenses (e.g. flights, hotels).